Terms & Conditions.

Welcome to the maisongracen.com website. By accessing this website, you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately.

The following terms and conditions apply to all purchases made on www.maisongracen.com

1 GENERAL INFORMATION

This website is provided by:
Company name: Maison Gracen by Marta GC

Please do not hesitate to contact Maison Gracen’s Customer Care:

  • Email: maisongracen@gmail.com

2 IMPORTANT NOTICE

Before placing an order please read through these Terms.

These terms apply when you purchase an item from this website. The Terms may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity, or relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of this website, any reference to "we", "us" or "our" means Maison Gracen.

If you do not accept these Terms, you cannot order or purchase products on this website.

2.1 PLACING AN ORDER

The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night Central European Time.

An order placed on a Spanish public holiday or during the weekend will be processed on the following business day.

All orders are PREORDER AND HANDWOVEN BY MARTA GC. This means that they are made exclusively and uniquely for each person, with an established preparation time of approximately 1-2 weeks, depending on the season or promotions.

Once the order has been received and payment confirmed, Maison Gracen prepares your order as quickly as possible, within a maximum period of 2 weeks.
Each piece is unique and exclusive for each order. The possible changes that may occur are due to the fact that they are handmade pieces and are subject to the small variations that each material, by its nature, may have.

2.2 Delivery address

We can only process your order if the delivery address is a residential address or a business address in the area we deliver to. We do not deliver to PO boxes.

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified

  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities

  • There is an inadvertent error on this website, such as a payment error or the like

Contracts can only be concluded on this website. We do not process orders made in letters or faxes.

2.3 ORDER VALIDITY

Before submitting the order, you have the option of changing the information that you have provided including payment information or delivery and billing information.

When you click "Complete order", enter your payment information and the receipt appears on your screen you are bound by the contract of purchase.

If you experience any problems or made a mistake while placing your order, please contact our Customer Care, that is open Monday-Friday 9 am to 5 pm.

Your order has been confirmed when you receive a confirmation email from Maison Gracen

After the conclusion of the contract, the provisions on withdrawal apply, see below.

2.4 ACCESS TO THE CONTRACT

You will receive a confirmation of the content of the contract by email. We store concluded contracts, including the order confirmation, for a reasonable amount of time, and we recommend that you save this information as well; they may not necessarily be available on this website subsequently. Please read more under "Order tracking and view history".

2.5 MEASURES AGAINST FRAUD

In order to protect you and our other customers from fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

 3 MEANS OF PAYMENT

We accept the following means of payment:

  • Paypal

  • Bizum

  • (Credit Card soon)

We do not accept other methods of payment.

3.1 CVV (CREDIT CARD VERIFICATION NUMBER)

(If you choose to pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit/debit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.)

3.2 PAYMENT PROCEDURE

Once your order leaves our warehouse, your payment will be debited on the selected payment service. In some cases, we might reserve the order amount from your money account, but if the order is to be cancelled, your money will be released back to you.

4 DELIVERY AND PRICES

We ship globally from our warehouse in Spain with CORREOS EXPRESS shipping carriers. . All orders sent outside of Spain are delivered duties unpaid, and all import taxes, duties, and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery. We suggest checking in with your local customs office to calculate those. This policy is effective from September 13th, 2023, 11 am CEST.

4.1 DELIVERY

If you order several items and one or more are out of stock, we will partially ship the products available and inform you via email about the delivery window of the remaining products.

We will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control such as if a package is lost by one of our carriers. This condition does not affect your statutory rights.
If the package is not picked up and any kind off fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, return charges, any additional fees, etc.
Please note that the risk of loss of or damage to the products passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Incorrect products".

4.2 CURRENCY

The prices on the website are shown in EUR only. Your card will be charged in EUR.

4.3 ORDER TRACKING AND VIEW HISTORY

When you place an order on our website, you will receive a tracking number and link in a separate email to track your order via one of our courier’s websites. Please always contact Customer Care if you have questions regarding the status of your order.

5 RETURNS AND CANCELLATION

For hygiene reasons and the nature of the exclusivity of the preorder itself, MAISON GRACEN DOES NOT ACCEPT EXCHANGES OR RETURNS.

6. INCORRECT PRODUCTS

If we have delivered the incorrect products, please contact our Customer Care. You are not responsible for costs associated with the return of incorrect products. If you notice that we have delivered incorrect products at the time of delivery, you should refuse to receive the products.

In case of incorrect products:

  • Return the products with a shipping label provided by Customer Care and receive the ordered products when we have processed the returned products, provided incase we can supply an equivalent.

When contacting Customer Care you will be asked to provide the order number, and to describe the products including a picture with a file size under 1 megabyte.

7. OTHER MATTERS

We do our best to update our website and to ensure that prices, offers, descriptions and other information concerning the products are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the products may occur, and sometimes we discover that the prices on goods are incorrect.

7.2 FORCE MAJEURE

We are not responsible for delays or failure to meet our obligations in relation to these Terms and Conditions, if the delay or the non-compliance is due to events beyond our control.

7.3 THE COMPLETENESS OF THE CONTRACT

These Terms and Conditions constitute the complete terms of the contract between us.

 7.4 INVALIDITY

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

7.5 ASSIGNMENT

We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these Terms and Conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

 7.6 PRIVACY POLICY

We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of this website in general.

7.7 RIGHT TO COMPLAIN

In case you wish to complain about products purchased from us, please contact our Customer Care.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link:
https://ec.europa.eu/info/about-european-commission/contact/problems-and-complaints/how-make-complaint-eu-level/submit-complaint_en
When submitting the complaint, you must state our email address: maisongracen@gmail.com

7.8 CHOICE OF LAW AND JURISDICTION

Any contracts concluded between us using these Terms and Conditions are governed by Spanish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Spain. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.

8 CONTACTING US

If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please call or email at: maisongracen@gmail.com

@maisongracen @marthygge