SHIPPING

We currently offer CORREOS EXPRESS delivery. Please see the below table for estimated delivery times and and available carriers.

 

We ship globally from our warehouse in Spain. Orders shipped international may be subject to import taxes, customs duties and other fees levied by the destination country. All orders sent outside of Spain are delivered duties unpaid, and all import taxes, duties, and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery. We suggest checking in with your local customs office to calculate those. This policy is effective from September 13th, 2023, 11 am CEST.

If you live in Spain, and would prefer to get your order pick up, please e-mail customer-care@maisongracen.com to schedule your order.

Orders submitted Monday to Friday before 2pm Central European Standard Time, excluding public holidays, will usually be shipped the same day. Orders placed after 2pm will be sent the following business day. (ORDER ITEMS WILL NEED 5-10 DAYS)

 

The below delivery times are estimates, if you experience trouble with your delivery please contact customer-care@maisongracen.com and we will try our hardest to respond within 24 hours. Monday - Friday between 9am-5pm.

 

Thank you for shopping with us & supporting Maison Gracen.

 

Region Carrier Lead time Price

Spain CORREOS Express 1-3 business days €6

EU CORREOS Express. 2-8 business days €15


RETURNS

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability.

For hygiene reasons and the nature of the exclusivity of the preorder itself,

MAISON GRACEN DOES NOT ACCEPT EXCHANGES OR RETURNS.

Thank you for supporting Maison Gracen!